How to Raise a Complaint

Last updated: October 2026

Englandpretty Roofing wants each homeowner who reaches out to be treated fairly and honestly. If something went wrong, please let us know. This page shows how to file a complaint and what happens afterward. It is a general template and is not legal advice.

Topics You Can Bring to Us

You can write to us about:

• Your experience when you phoned or contacted Englandpretty Roofing
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The behavior of a contractor we matched you with

If the Issue Is With a Contractor

The contractors in our network are independent businesses. They answer for their own estimates, prices, work, warranties and customer service. If a problem comes up with work on your home, the usual first step is to raise it with the contractor directly and keep a written record.

Please still tell us. Feedback about contractors helps us keep our network honest, and a contractor who repeatedly falls short of what we expect may be removed. Keep in mind that Englandpretty Roofing cannot settle contract disputes, refund money for a contractor's work or make decisions for a contractor.

Sending Your Complaint

Email contact@englandpretty.garden and include:

• Your name and how to reach you
• The date you contacted us or the contractor
• The phone number you dialed or the form you used, if you remember
• The contractor's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Send It

We will confirm we received your complaint by email, usually within a few business days. Next we look into what happened, which may include reaching out to the contractor. Then we reply with what we found and any steps we are taking.

If You Still Feel Unheard

If our answer does not satisfy you, reply and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For problems with a licensed contractor, your state's contractor licensing board may be able to help too.

Contact

Email: contact@englandpretty.garden